Wisk Releases Consumer Sentiment Research on Autonomous Air Taxi Services

March 31, 2021

MARCH 31, 2021 – MOUNTAIN VIEW, CA – Wisk, the Urban Air Mobility (UAM) company behind the first all-electric, self-flying air taxi in the U.S., today released key findings from a recent study conducted among consumers to determine sentiment around autonomous, electric vertical takeoff and landing (eVTOL) air taxi services.

The research provides an overview of the drivers behind autonomous air taxi service adoption, interest from consumers, expectations, and benefits, and key considerations for manufacturers, riders, and communities.

Findings from the research include:

Commuting Changes (During and Post-Pandemic)

  • 68 percent of respondents noted a change in their commute due to COVID-19 (49 percent commute less often and 19 percent commute more often).
  • 76 percent of respondents are very or somewhat likely to return to their original work commute within the next year.

Top Transportation Pain Points

  • When asked about concerns with current transportation, the top consumer responses related to unpredictability, time, and stress included: Unpredictable traffic: 44 percent, Takes too much time: 37 percent, Unreliable: 30 percent, Can’t be productive on commute: 27 percent, Can’t relax: 27 percent, Expensive: 26 percent, Seats are dirty/infrequently cleaned: 25 percent, Don’t feel safe: 24 percent, and Worry about privacy: 24 percent.

Appeal and Likelihood to Use

  • 99% of respondents found the use of an autonomous air taxi appealing, with 95 percent saying they are likely to try the service.

Consumer Expectations

  • The top five consumer expectations for air taxi features or benefits include: safe (68 percent), clean (57 percent), reliable (57 percent), quickly gets me from point A to B (“time-saving”) (56 percent), and environmentally friendly (54 percent).

Consumer Use Cases

  • Consumers outlined the top potential use cases for an air taxi, including:
    • Traveling out of town for work: 68 percent
    • Traveling around town for work: 60 percent
    • Commuting to/from work: 57 percent
    • Traveling out of town to meet friends: 54 percent
    • Traveling around town to meet friends: 45 percent
    • Making personal appointments or obligations: 40 percent
    • Running personal errands: 36 percent

“We are excited to be at the forefront of the autonomous air taxi revolution,” said Gary Gysin, CEO of Wisk. “The adoption of air taxi services will have profound impacts on our mobility, our communities, and our environment, but understanding consumer sentiment is critical to future planning and ensuring the success of the industry.”

As part of the research, consumers also provided feedback on what a potential customer journey would look like. To conclude the whitepaper, Wisk outlines key factors for consideration to ensure success.

Wisk’s whitepaper can be downloaded here: Autonomous UAM: Taking Mobility to New Heights

About Wisk

Wisk is an urban air mobility company dedicated to delivering safe, everyday flight for everyone. Wisk’s self-flying, eVTOL (electric vertical takeoff and landing) air taxi, will make it possible for passengers to skip the traffic and get to their destination faster. Based in the San Francisco Bay Area and New Zealand, Wisk is an independent company backed by The Boeing Company and Kitty Hawk Corporation. With a decade of experience and approximately 1500 test flights, Wisk is shaping the future of daily commutes and urban travel, safely and sustainably.

For more information, follow us on LinkedInTwitterInstagram or Facebook, or visit wisk.aero.


Download the Whitepaper: